Corporate Overview
NovaMed’s Mission Statement
To be a national healthcare
technology management provider that delivers world-class service to
its customers in a professional, flexible and cost effective manner,
while at all times demonstrating a commitment to quality and value.
NovaMed
Corporation, established in 1983 and headquartered in Trumbull, Connecticut,
is a leading provider of healthcare technology management services to
over 350 clients throughout the United States. NovaMed’s service
offering includes general biomedical and diagnostic imaging equipment
repair and maintenance, JCAHO compliance consulting, facility-wide multi-vendor
service management, and capital equipment sales and installation.
Every hospital and healthcare facility has a commitment to its patients
and healthcare team. That commitment includes significant investment
in equipment and technology. Properly maintaining that equipment is
a critical part of the facility’s success. NovaMed helps maintain
those commitments in a true partnership with each facility in support
of the highest quality patient care, delivered in the most cost-effective
manner.
Central to the success of NovaMed are two critical factors. First, NovaMed
has placed great importance on the quality of personnel it recruits
into every position. Employees are empowered to work in a very autonomous,
rewarding environment with emphasis placed on continuous professional
development.
Equally important to NovaMed’s success has been an unwavering
dedication to the customer. NovaMed’s customer commitment runs
through every thread of the organization. The staff constantly strives
to ensure client satisfaction and provide products and services that
are the best in their class.
NovaMed
utilizes many tools to continuously improve and recognize outstanding
customer service. These programs include staff recognition awards, task
forces headed by staff members which are designed to develop new programs
or enhance existing products, a customer advisory committee, and an
annual customer satisfaction survey.
Founded on the principles of recruitment of quality employees, dedication
to the customer, and an unequaled entrepreneurial spirit, NovaMed has
enjoyed continued growth and looks forward to fulfilling it’s
mission to provide quality healthcare technology management services
to a broader range of customers in the future.
Organizational Structure
To provide the services described above, NovaMed is organized into
the following service delivery units:
Sales
and Marketing
- Service Sales
- Medical Equipment Sales
Finance
and Accounting
Operations
- Customer Support Operations
- Technical Support Operations
o Direct Technical Services
o Biomedical Engineering Services
o Diagnostic Imaging Services
o Clinical Engineering Services
